Email FAQ
POP Email
What is the
difference
between email
forwarding and
an actual POP3
email account?
Basically, email forwarding just redirects an email written to your
domain name
(i.e. sales@mycompanyname.com)
to a true email
box/account
(i.e. Johndoe@hotmail.com).
With a POP3
email account,
the email sent
to your domain
name (i.e.
sales@mycompanyname.com)
will go into
your domain
name's in-box,
allowing you to
reply from the
same email
address.
How much is a
POP email
account on my
domain name?
We sell POP3
email boxes by
packages of 10
called Email
Paks. Each
Email Pak is per
year per domain
name (that means
you get to use
the entire Email
Pak under one
domain name at a
time).
All I need is
one POP email
account, can I
buy just one?
If you just need
one, buy an
Email Pak and
use only one
mailbox.
Can I split
the mailboxes I
get with one
Email Pak into
several for
multiple
domains?
Ex: 5 mailboxes
for example.com
and 5 mailboxes
for example.net.
No, each Email
Pak is purchased
and managed from
only one domain
at a time.
I purchased
an Email Pak and
have set up a
user. How do I
set-up my email
software (email
client, like
Microsoft
Outlook or
Netscape)?
These are the
settings you
will need to
use:
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-
Name/Display
Name:
Your
name
(i.e.
John
Doe
or
ACME
Sales)
-
email
address:
Alias-you-chose@your-domain-name.com
(i.e.
john@thedoes.com
or
sales@acme.com)
-
Incoming
email
server
type:
POP
(not
IMAP)
-
Incoming
mail
(POP)
server:
pop.your-domain-name.com
(i.e.
pop.thedoes.com
or
pop.acme.com)
-
Outgoing
mail
(SMTP)
server:
smtp.your-domain-name.com
(i.e.
smtp.thedoes.com
or
smtp.acme.com)
-
Account/user
ID/name:
alias-you-chose@your-domain-name.com
(i.e.
john@thedoes.com
or
sales@acme.com)
-
Account/user
Password:
password-you-chose
(case
sensitive.
This
is
optional,
if
you
don't
want
to
have
to
type
in
this
password
every
time
you
send
or
receive
mail)
-
Account
Name:
Enter
what
you
would
like
to
identify
this
account
(i.e.
thedoes.com
POP
mail
or
acme.com
POP
mail)
|
How do I
set-up my
webmail?
Your "webmail"
is created as
soon as you
create a mailbox
in an Email Pak.
All settings are
automatically
configured and
you are ready to
go online, login
to your account
and start
sending/receiving
email.
How do I
login to my
webmail?
You first type
into your
browser this
URL:
webmail.(the
domain you use
for this
particular email
account)
Ex:
webmail.example.com
to start using
info@example.com.
Now login with
the particular
email address
you want to use
(in this example
"info@example.com")
and type in the
password.
How do I
extend a POP3
mailbox?
You will have to
renew the entire
Email Pak.
- Mouse
over the
EMAIL menu
and select
manage email
accounts.
- Type in
or select
the domain
that has the
email
account you
would like
to renew
from the
drop down
and click
go.
- In the
Email table,
click the
"add years"
button for
the
appropriate
email pak
and it will
be added to
the cart for
purchase.
Can I edit
users
individually?
You can add
users
individually and
modify their
passwords
individually.
Can I modify
my display name?
Once you create
the POP email
account, you
will be able to
create and edit
the display name
with all other
settings when
you login to
your "webmail"
online.
How many
email boxes can
I have per
domain name?
You can have as
many as you
want. As soon as
one Email Pak
gets filled with
all 10 email
boxes, you can
add another one
with 10 more.
How do I get
a POP email
account?
Signing up is
easy just follow
these steps.
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-
Just
go
to
the
domain
name
you
want
to
add
a
POP3
email
account
to.
-
In
the
domain
control
panel,
look
for
the
"email
Settings"
section
and
click
"change".
-
Select
"POP
mail"
and
click
"save
changes".
-
On
the
POP3
email
configuration
page,
you
need
to
click
the
"add
an
Email
Pak"
button.
-
Checkout
your
Email
Pak.
-
Go
back
to
the
domain
name,
and
now
click
"configure"
under
the
email
section.
-
You
can
now
add
and
configure
users/mailboxes
one
at a
time
in
your
Email
Pak
by
entering
the
user
name
and
password,
and
saving
your
changes
|
How do I edit
a POP email
account?
 |
-
Just
go
to
the
domain
name
you
want
to
edit
a
POP3
user/mailbox.
-
In
the
domain
control
panel,
look
for
the
"email
Settings"
section
and
click
"configure".
-
In
the
Email
Pak
table,
edit
the
passwords
you
need
and
click
"save
changes".
-
On
this
page
you
can
also
simply
add
a
user/mailbox
if
you
have
any
available
in
you
Email
Pak.
Otherwise
you
will
need
to
buy
a
new
Email
Pak
for
additional
users.
|
How do I delete an account?
- Mouse
over the
EMAIL menu
and select
manage email
accounts.
- Type in
or select
the domain
that has the
email
account you
would like
to delete
from the
drop down
and click
go.
- In the
Email table,
click the
"Delete"
link to the
right of the
account you
want to
delete.
Please keep in
mind it is NOT
possible to get
the email or
address book
that was in an
account after it
has been
deleted.
Therefore, do
not delete your
email account
until you are
sure you no
longer need old
email or the
address book.
What if I use
any or all of
the mailboxes in
my Email Paks
for only one
month?
The charge is
not refundable
in whole or
part.
How long does
it take for the
email address to
be active?
As soon as you
have checked out
your Email Pak
and your order
has been
processed, and
you have added
users/mailboxes,
your mailboxes
will be ready.
What are the
inbound
attachment size
limitation of
the POP account?
20 MB for now.
How much
storage space do
I have for mail
waiting to be
retrieved?
1024 MB per
mailbox.
How long will
unchecked mail
be held?
Your unchecked
emails will be
held until you
retrieve it or
for as long as
you keep the
service and the
domain name
stays registered
to you.
Can I have POP3 email and mail forwarding set-up at the same time on
a domain name?
Yes you can. To
set this up you
will need to
first configure
your mail
forwarding
options and then
switch your
email settings
over to POP3/WebMail
and configure
your POP3
settings. While
you won't see
your forwarding
settings they
will be working!
POP Mail
Illustrated
John Doe
wants to operate
a business using
his domain name.
He wants this
email address to
be a fully
operational
email mail box
with all the
advantages of
POP3 email
technology.

Action
taken:
- Go to
the domain
name you
want to set
up those
email
addresses
for.
- Click
"Change" in
the email
service box.
- Select
"POP mail"
and click
"save
changes".
- You now
need to buy
an Email Pak
(package of
10 POP3
email boxes)
for this
domain name.
- Once the
transaction
is
processed,
you will
need to go
back and
configure
the
users/email
boxes you
want. Then
you will
need to
configure
each email
client.
- To see
how to
configure
your email
client
(Outlook,
Netscape...),
close this
window, and
look at the
end of the
email FAQ
page you
came from.
Domain Host
Record Settings
(will be set
automatically)
POP CNAME
mail-xx.name-services.com
(XX is the
number of your
mail server)
SMTP
CNAME
mail-xx.name-services.com
(XX is the
number of your
mail server)
Webmail CNAME
mail-xx.name-services.com
(XX is the
number of your
mail server)
@none
MX
mxin.name-services.com
POP
client settings
(i.e.. MS
Outlook,
Thunderbird,
etc)
Incoming
(pop)
server:
pop.yourdomain.
com
Port 110
Outgoing (smtp)
server:
smtp.yourdomain.com
Port 25 or 587
User
Name:
address@domain.com
Password:
your email
account password
Other settings:
You must
authenticate
your SMTP
connection with
your email
account username
and password.
In MS Outlook
there is a check
box in 'More
Settings' called
'My outgoing
server (SMTP)
requires
authentication'
Please note,
SPA (secure
password
authentication)
should be
unchecked.
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